I listen to podcasts every time I’m in the car to and from work. That’s been the case for the last 4.5 years. During that time, I’ve easily logged more than 1,000 hours of soaking in loads of wisdom from some of the greatest minds on the planet. It should […]
If you build it, they will come… Or will they? This is probably one of the biggest mistakes made when it comes to rolling out Salesforce. Folks seem to think they can simply “open the box” and turn it on. Then poof! Suddenly everything will work perfectly, sales reps will […]
When you work in sales operations, data becomes life. Sure, nobody notices when your data is spotless, but you can bet they’ll be all over dirty data in a heartbeat. Not only does poor data quality make reporting nearly impossible (garbage in, garbage out), it erodes trust in your CRM […]
As the saying goes, the third time’s a charm. Having been to Dreamforce three times now, I’ve settled into a nice groove when it comes to planning and optimizing my time at the conference. As was the case during my trips in 2016 and 2017, Salesforce took over essentially the […]
Over the past few years, I’ve been fortunate to have worked at rapidly growing companies that invested in sales ops and I’ve learned a TON along the way. Finding companies who invest in sales operations early, though, isn’t always the case. That’s why I wrote this piece outlining how to build […]
If you’ve ever thought about becoming a lawyer, the path is pretty clear: Get a Bachelor’s degree Take the LSAT Earn your JD Pass the bar The process may not be easy, but at least it’s laid out. You know exactly what steps to take, including recommended classes and exam […]
Any time I talk to other Sales Operations pros, there’s one common lament that seems to always come up, one recurring question. “How the heck do I quantify my accomplishments and prove my role is beneficial to my boss and company?” Quantifying the value of CRM, data management, processes, and […]
It’s funny (or maybe sad) to think about, but after 13 years of school and another 4 years of college, I had no blueprint for how to build a successful career as I started out in the real world. Sure, I could rattle off extravagant mathematical equations or maybe entertain […]
November 2017 marked my second opportunity to attend Dreamforce, and while not quite as astonishing as my first visit, the event was still incredible. At 170,000 people, it’s hard to imagine the size and scope until you’re actually there, live and in person. It still amazes me to see how […]
This is the second of a 2-part series. In case you missed it, I’d recommend taking a minute to check out part 1 here. That’ll give you the background as well as the initial keys to building up your rockstar status at the office. If you’ve already tackled part 1, feel free to […]